31-Mar-2022
Heartbeat test improvements

• The Heartbeat details page now includes the reason for the telephony issue within a new section of the report, including any SIP-based errors.
• Watchdog statuses have been condensed from “Busy”, “No Answer” and “Failed” into a single value - “Call Failed”

31-Feb-2022
Capture more User Agent data so we can distinguish Edge from native Chrome

• Agent Messenger can now report more details on the agent web browser environment. This includes distinguishing between Edge and Chrome. Previously the Edge browser was reported as Chrome given it is forked from the same source code.

31-Mar-2022

Browser type identification

• Agent Messenger can now report more details on the agent web browser environment. This includes distinguishing between Edge and Chrome. Previously the Edge browser was reported as Chrome given it is forked from the same source code.

16-Mar-2022

Orchestrator Privacy Controls enhancement

• Contact Trace Records (CTR) collected by Operata may contain sensitive data or personally identifiable information (PII). In some circumstances, customers may be required to redact certain sensitive data before it is sent to Operata.

• This is achieved though a new content redaction configuration managed via our API, which supports either whitelisting or blacklisting data, enabling customers to ensure no sensitive PII data is captured by Operata in call logs.

28-Feb-2022

Heartbeat improvement

• Heartbeat tests with Human Agents now support the restoring of their previous status after a Heartbeat test is run. This allows you to run Heartbeat tests with any agent in any status including offline, or a custom state.

15-Feb-2022
SSO-compatible sign-in page

• Single sign-on to support enterprise identity providers, which has been a much requested feature.

15-Feb-2022

Single sign-on (SSO)

• Access to the Operata platform now supports Single Sign On (SSO), with support for enterprise identity providers such as Okta.

If you have issues or questions don't hesitate to contact us

26-Jan-2022

Audio Device capture

• Audio input and output device types are now captured in the summary report.
• An agent status 'InputDeviceChanged' will also be sent every time a change occurs.

26-Nov-2021

TimeZone

• Operata Canvas charts now display timestamps in the browser’s timezone

Date: 12-Oct-2021

• Orchestrator CloudFormation enhancements - Improve the configuration template to enable customer self deployment of the Orchestrator element.

• Operata BI tool - Phase 4 deployment (data ingestion) of the BI tool to be launched in late 2021 under the Diva release.