23-Mar-2022
Heartbeat triggers for "Poor Call Quality"

• Heartbeat now supports the ability to event and trigger alerts based on successful Heartbeat calls that are of poor call quality. This includes the following call quality conditions:
  • Poor Call quality outbound from Agent
  • Poor Call quality inbound to Agent
  • Poor Inbound call quality
  • Poor Outbound call quality

10-Aug-2022
"Narrow mode" to support NiCE default soft-phone width

• Minor user interface improvements to Operata Messenger to support narrow soft-phone screens.

05-Aug-2022
Chrome minor patch version now visible

• Agent Messenger now correctly reports the MINOR.BUILD.PATCH version in response to Chrome’s latest update that has reduced User Agent reporting.

05-Aug-2022
Multiple Agent Messger widgets visible

• Fixed a minor issue that displays multiple Operata Messenger panels for custom implementations that include multiple inactive softphone panels.

04-Aug-2022
Agent Messenger UI improvements

• Resolved an issue where the Operata Agent Messenger widget would stretch too wide on larger soft-phone windows.

04-Aug-2022
Agent Messenger UI improvements

• Fixed an issue where the Operata Messenger would reset it’s position on the screen whenever the browser window was resized

03-Aug-2022
Improved Canvas performance and Security

• Improved security and performance of the Canvas platform within the dashboard list views.

11-May-2022
API data improvements

• Added a new endpoint for retrieving call summaries in the v2 structure.
• Moved {{contact}} and {{serviceAgent}} fields higher for visibility
• Changed from using a criteria to GET Path Attributes

01-Apr-2022
Heartbeat triggers for "Call Failed" to be updated to support new SIP data

• Improved call logging data for Heartbeat tests. The Heartbeat details page now includes the reason for the telephony issue within a new section of the report, including any SIP-based errors.

01-Apr-2022
Update Heartbeat call failed call workflow status

• Watchdog statuses have been condensed from “Busy”, “No Answer” and “Failed” into a single value - “Call Failed”