Date: 29-Sep-2021

• Workflow trigger history - Add all workflow triggers to the event history tab.

• Operata BI tool - Phase 3 deployment (data replication) of the BI tool to be launched in late 2021 under the Diva release.

Date: 16-Sep-2021

• Speech enabled Simulate - Enable speech prompt answer call treatments from the Operata Assurance performance testing application.

• API v2 - Migration of the billing API to API v2 providing far more concise details.

Date: 01-Sep-2021

• Operata BI tool - Phase 2 deployment (user access rights) of the BI tool to be launched in late 2021 under the Diva release.

• Workflow trigger improvements - enhanced trigger events to more accurately notify when thresholds have been reached.

• Agent issue notification improvements - Improve the Operata tolerance of capturing issues where there are agent network problems. (causing the issues)

Date: 17-Aug-2021

• Operata BI tool - Initial deployment of the new Operata BI tool to be launched in late 2021 under the Diva release.

• API v2 - Migration of the call details API to API v2 providing far more concise, insightful information.

Date: 03-Aug-2021

• Heartbeat feature toggle - Enable customer feature toggling for the Operata Heartbeat service.

• mTLS support - Enable data ingress support for Mutual TLS.

• Heartbeat UI and insights improvements - Improvements to both the UI and insights provided from the Heartbeat results.

Date: 20-July-2021

• API v2 - Release of a consolidated summary endpoint that will replace the current API content.

• Allow multiple groups to whitelist the same origin - Support for third party softphone services such as Local Measure and Salesforce where the Agent access url is common across all customers.

• Dashboard updates - Updated version of the Operata Dashboard released, general performance enhancements.

Date: 25-June-2021

• Media Path - Detect the active media candidate pair and provide the media interface IP address in the UI/API.

• User inactivity Logout - Force logout if user is inactive for 60 minutes.

• Minor UI bug issues - General improvements to the UI focussing on user provisioning.

Date: 11-June-2021

• Agent Experience widget - Usability improvements. The UI will always pop to Agent Notification when flashing and to the Agent Issue reporting if not.

• API v2 - First phase of improving the data model exposed via the API and used by the dashboards.

• Teammate login updates and improvements - General improvements to the the workflow and pages presented to new Teammates as they move though the email validation and set-password process.

Date: 1-June-2021

• Dashboards - Updates to the AGENT STATUS dashboard with new filters and three new tables to show agents with the most frequent MisssedCallAgent events, the most common Softphone Errors, as well as the agents with most of them.

• Agent Experience widget - new Config options for greater flexibility in where the Operata Extension for Chrome inserts the Agent Experience widget.

• Deeplinks for Dashboards - the URL for the dashboard views, now includes the specific group and filters - great for sharing Operata content.

Date: 18-May-2021

• Dashboards - fix applied to the dropdown filters and callContactId filter added to the FIND OUT WHERE dashboard.

• EventBridge- backend changes to support AWS EventBridge integration, production release later in the quarter.

• Heartbeat - numerous bug fixes and improvements identified from our early customer deployments.

• Cloud Collector - updated to address a capacity issue encountered on larger Connect deployments, all current users will be contacted to progress an update to this new version (CloudFormation template updated)