curl --request GET \
  --url https://api.operata.io/v1/data/calls/{contactId} \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://api.operata.io/v1/data/calls/{contactId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://api.operata.io/v1/data/calls/{contactId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.operata.io/v1/data/calls/{contactId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Basic <encoded-value>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "contactFlowSummary": [
    {
      "contactFlowModuleType": "SetLoggingBehavior",
      "timestamp": "2020-06-16T01:15:35.167Z"
    },
    {
      "contactFlowModuleType": "SetQueue",
      "timestamp": "2020-06-16T01:15:35.168Z"
    },
    {
      "contactFlowModuleType": "Transfer",
      "timestamp": "2020-06-16T01:15:35.169Z"
    }
  ],
  "softphoneSummary": {
    "contactId": "56f36f8c-463e-44fe-aff7-54ea7533cec1",
    "agentUserName": "agent_42",
    "agentCity": "Melbourne",
    "agentRegion": "Victoria",
    "agentCountry": "Australia",
    "agentISP": "Vocus Communications",
    "agentExternalIPAddress": "203.0.113.24",
    "agentLocalIPAddress": "192.168.1.12",
    "networkType": "wlan",
    "protocol": "udp",
    "port": 61466,
    "browser": {
      "name": "Chrome",
      "version": "83.0.4103.97"
    },
    "operataClientInfo": {
      "operataClientId": "2df17903-3b5f-41d2-b3f9-5a0dae2383bb",
      "group": "ACME Limited"
    },
    "iceServers": [
      {
        "country": "Australia",
        "city": "Sydney",
        "region": "New South Wales",
        "protocol": "udp",
        "port": "3478",
        "turnIpAddress": "turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com."
      }
    ],
    "operataCustomAttributes": [
      {
        "key": "Operata_App_ID",
        "value": ""
      },
      {
        "key": "Location",
        "value": "Default"
      },
      {
        "key": "Provider",
        "value": ""
      }
    ],
    "system": {
      "memory": {
        "total": 32,
        "min": 6.72,
        "avg": 6.84,
        "max": 6.9
      },
      "cpu": {
        "model": "Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz",
        "min": 84.05,
        "avg": 89.45,
        "max": 93.98
      }
    },
    "networkPerformanceMetrics": {
      "jitter": {
        "min": 1,
        "avg": 2,
        "max": 4
      },
      "rtt": {
        "min": 20,
        "avg": 32,
        "max": 36
      },
      "packetLoss": {
        "min": 0,
        "avg": 0,
        "max": 0
      },
      "outboundPacketLossPercentage": {
        "min": 0,
        "avg": 0,
        "max": 0
      },
      "mos": {
        "min": 4.413940029014851,
        "avg": 4.417465251733805,
        "max": 4.424555795263176
      },
      "totals": {
        "bytesReceived": 53418,
        "bytesSent": 65818,
        "packetsLost": 0,
        "packetsSent": 0,
        "packetsReceived": 747
      }
    }
  },
  "jabraSummary": {
    "agent": "agent_42",
    "analytics": {
      "crossTalkTotal": "9.40",
      "crossTalkTotalPct": 10.08,
      "rxSpeechTotal": "73.48",
      "rxSpeechTotalPct": 78.82,
      "silenceTotal": "10.35",
      "silenceTotalPct": 11.1,
      "totalSeconds": "93.23",
      "txSpeechTotal": "0.00",
      "txSpeechTotalPct": 0
    },
    "contactId": "56f36f8c-463e-44fe-aff7-54ea7533cec1",
    "deviceInfo": {
      "deviceConnection": "USB",
      "deviceName": "Jabra Engage 50",
      "errStatus": 0,
      "firmwareVersion": "1.24.0",
      "serialNumber": "000012345678"
    },
    "status": {
      "audioExposure": {
        "avg": 55,
        "max": 66,
        "min": 41
      },
      "backgroundNoise": {
        "avg": 40,
        "max": 51,
        "min": 23
      },
      "boomArm": {},
      "muteCount": 0,
      "volUpDownCount": 4
    },
    "timestamp": "2020-08-10T06:55:25.378Z"
  },
  "contactTraceSummary": {
    "AWSAccountId": "123456789012",
    "AWSContactTraceRecordFormatVersion": "2017-03-10",
    "Agent": {
      "ARN": "arn:aws:connect:ap-southeast-2:123456789012:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/agent/3bb313d7-4dff-4ae4-95a3-773dc05c8413",
      "AfterContactWorkDuration": 1,
      "AfterContactWorkEndTimestamp": "2020-06-16T01:15:54Z",
      "AfterContactWorkStartTimestamp": "2020-06-16T01:15:53Z",
      "AgentInteractionDuration": 15,
      "ConnectedToAgentTimestamp": "2020-06-16T01:15:38Z",
      "CustomerHoldDuration": 0,
      "HierarchyGroups": null,
      "LongestHoldDuration": 0,
      "NumberOfHolds": 0,
      "RoutingProfile": {
        "ARN": "arn:aws:connect:ap-southeast-2:123456789012:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/routing-profile/3efbb667-b4b1-40dd-a6ea-23e64f813e40",
        "Name": "OP_Performance_Mgmt"
      },
      "Username": "agent_42"
    },
    "AgentConnectionAttempts": 1,
    "Attributes": {},
    "Channel": "VOICE",
    "ConnectedToSystemTimestamp": "2020-06-16T01:15:34Z",
    "ContactId": "56f36f8c-463e-44fe-aff7-54ea7533cec1",
    "CustomerEndpoint": {
      "Address": "+61255501234",
      "Type": "TELEPHONE_NUMBER"
    },
    "DisconnectTimestamp": "2020-06-16T01:15:53Z",
    "InitialContactId": null,
    "InitiationMethod": "INBOUND",
    "InitiationTimestamp": "2020-06-16T01:15:34Z",
    "InstanceARN": "arn:aws:connect:ap-southeast-2:123456789012:instance/ce9ff856-215b-4927-8953-c69f7b9193b0",
    "LastUpdateTimestamp": "2020-06-16T01:17:02Z",
    "MediaStreams": [
      {
        "Type": "AUDIO"
      }
    ],
    "NextContactId": null,
    "PreviousContactId": null,
    "Queue": {
      "ARN": "arn:aws:connect:ap-southeast-2:123456789012:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/queue/agent/3bb313d7-4dff-4ae4-95a3-773dc05c8413",
      "DequeueTimestamp": "2020-06-16T01:15:38Z",
      "Duration": 2,
      "EnqueueTimestamp": "2020-06-16T01:15:36Z",
      "Name": null
    },
    "Recording": null,
    "Recordings": null,
    "SystemEndpoint": {
      "Address": "+61255500100",
      "Type": "TELEPHONE_NUMBER"
    },
    "TransferCompletedTimestamp": null,
    "TransferredToEndpoint": null
  },
  "softphoneEvents": {
    "initiated": "2020-06-16T01:15:34Z",
    "incoming": "2020-06-16T01:15:37.175Z",
    "connecting": "2020-06-16T01:15:37.178Z",
    "accepted": "2020-06-16T01:15:37.804Z",
    "connected": "2020-06-16T01:15:38.123Z",
    "disconnected": "2020-06-16T01:15:53Z"
  },
  "operataBillingSummary": {
    "agentInteractionDurationRoundedMin": 1,
    "agentInteractionDurationActualSec": 15,
    "operataStatsDurationRoundedMin": 1,
    "operataStatsDurationSec": 17
  },
  "contactDurationSummary": {
    "contactDurationRoundedMin": 1,
    "contactDurationActualSec": 19
  }
}

<string>

<string>

<string>