curl --request GET \
  --url https://api.operata.io/v2/data/calls/{contactId} \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://api.operata.io/v2/data/calls/{contactId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://api.operata.io/v2/data/calls/{contactId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.operata.io/v2/data/calls/{contactId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Basic <encoded-value>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "accountProperties": {
    "service": "Amazon Connect",
    "serviceAccountNumber": "123456789012",
    "serviceInstanceId": "205474d3-428f-4473-82e3-4f80580ef5b9",
    "region": "ap-southeast-2",
    "operataGroupId": "0841f5f7-e9c0-4454-8cb3-0eb3230e899b"
  },
  "contact": {
    "id": {
      "current": "e5c6ca6a-a061-42e8-989d-a06d7cb09cbb",
      "previous": "",
      "next": "",
      "initial": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    },
    "systemEndpoint": "+61255500100",
    "durationSec": 11,
    "type": "VOICE",
    "direction": "Inbound",
    "initiation": "INBOUND",
    "events": {
      "enqueued": "2021-06-28T09:26:30Z",
      "incomingToPlatform": "2021-06-28T09:26:29Z",
      "connectingToAgent": "2021-06-28T09:26:30.807Z",
      "connectedToAgent": "2021-06-28T09:26:31Z",
      "disconnected": "2021-06-28T09:26:40Z"
    },
    "endedBy": "Customer",
    "disconnectReason": "CUSTOMER_DISCONNECT"
  },
  "serviceAgent": {
    "username": "agent_42",
    "serviceId": "1d6a6efa-cd42-469e-8846-af01255a03d8",
    "machine": {
      "cpu": {
        "modelName": "Intel Pentium 3.0",
        "idlePercentage": {
          "avg": 96.4
        },
        "utilisedPercentage": {
          "min": 3.4,
          "max": 3.7,
          "avg": 3.6
        }
      },
      "memory": {
        "availableGb": 32,
        "utilisedPercentage": {
          "min": 93.4,
          "max": 96.5,
          "avg": 94.4
        }
      }
    },
    "network": {
      "internetGatewayIp": "203.0.113.24",
      "mediaIpAddress": "e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local",
      "type": "wildcard",
      "availableInterfaces": [
        {
          "address": "e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local",
          "type": ""
        }
      ],
      "isp": "Google LLC",
      "geolocation": {
        "city": "Sydney",
        "region": "New South Wales",
        "country": "Australia"
      },
      "agentIpAddress": "",
      "agentIsp": ""
    },
    "browser": {
      "name": "Chrome",
      "version": "88.0.4298.0"
    },
    "softphone": {
      "softphoneUrl": "https://example.my.connect.aws/ccp-v2",
      "operataCollectorVersion": "v1.0.22",
      "connectStreamsVersion": "1.5.0"
    },
    "interaction": {
      "totalDurationSec": 9,
      "onHoldDurationSec": 0,
      "talkingDurationSec": 9,
      "onMuteDurationSec": 0
    }
  },
  "webRTCSession": {
    "metrics": {
      "inbound": {
        "packetsReceived": 331,
        "packetsLost": 0,
        "packetsLostPercentage": 0,
        "bytesReceived": 31401,
        "audioLevel": {
          "max": 13889,
          "avg": 3168
        },
        "jitterBufferMils": {
          "min": 0,
          "max": 0,
          "avg": 0
        }
      },
      "outbound": {
        "packetsSent": 445,
        "packetsLost": 0,
        "packetsLostPercentage": 0,
        "bytesSent": 15052,
        "audioLevel": {
          "max": 5709,
          "avg": 1064.75
        },
        "jitterBufferMils": {
          "min": 8,
          "max": 40,
          "avg": 24.13
        }
      },
      "rtt": {
        "max": 32,
        "avg": 29
      },
      "jitter": {
        "max": 3,
        "avg": 2
      },
      "mos": {
        "min": 3.48,
        "max": 4.43,
        "avg": 4.31
      }
    },
    "serviceEndpoint": {
      "fqdn": "wss://tufsuyburufn.transport.connect.ap-southeast-2.amazonaws.com/?[redacted]",
      "transportLifeTimeSeconds": 3942,
      "expiry": "2021-06-28T10:32:03.922Z"
    },
    "mediaEndpoint": {
      "fqdn": "turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com.",
      "destinationPort": "3478",
      "sourcePort": "55662",
      "transport": "udp",
      "privateIp": "10.4.3.192"
    },
    "signallingEndpoint": {
      "fqdn": "wss://rtc.connect-telecom.ap-southeast-2.amazonaws.com/LilyRTC"
    },
    "eventTimer": {
      "gumTimeMillis": 0,
      "initializationTimeMillis": 0,
      "iceCollectionTimeMillis": 0,
      "signallingConnectTimeMillis": 0,
      "handshakingTimeMillis": 0,
      "preTalkingTimeMillis": 0,
      "cleanupTimeMillis": 0
    },
    "eventFailure": {
      "iceCollectionFailure": false,
      "signallingConnectionFailure": false,
      "handshakingFailure": false,
      "gumOtherFailure": false,
      "gumTimeoutFailure": false,
      "createOfferFailure": false,
      "setLocalDescriptionFailure": false,
      "userBusyFailure": false,
      "invalidRemoteSDPFailure": false,
      "noRemoteIceCandidateFailure": false,
      "setRemoteDescriptionFailure": false
    }
  },
  "headset": {
    "modelName": "Jabra Link 380",
    "firmwareVersion": "1234ABCD",
    "serialNumber": "ABCD1234",
    "apiVersion": "3.0.0-beta.4",
    "metrics": {
      "speech": {
        "crossTalkTotal": 0,
        "crossTalkTotalPct": 0,
        "rxSpeechTotal": 0,
        "rxSpeechTotalPct": 0,
        "silenceTotal": 12.07,
        "silenceTotalPct": 100,
        "totalSeconds": 12.07,
        "txSpeechTotal": 0,
        "txSpeechTotalPct": 0
      },
      "exposureDb": {
        "min": 62,
        "max": 71,
        "avg": 66
      },
      "backgroundNoiseDb": {
        "min": 1,
        "max": 20,
        "avg": 2
      },
      "misalignedBoomArmCount": 3,
      "deviceMuteCount": 0,
      "deviceVolumeAdjustCount": 0
    }
  },
  "billing": {
    "durationRoundedMin": 1
  }
}

<string>

<string>

<string>