Moving Agent Copilot
You can move Agent Copilot up, down, left, or right - wherever it sits best for you. It remembers the spot next time you open your softphone.Move Agent Copilot up and down
Drag the three dots (or icon edge) to move up or down.
Move Agent Copilot left and right
Open Agent Copilot and select the solid bar on the top right hand corner to toggle between left and right - select X when done.
Report Issue
Click the icon to open a quick form where you can pick from a list of common issues, set how serious it is, and add any notes that will help identify the cause.
Technology performance Alerts
Agent Copilot can give you a heads-up when there’s a technology issue that might affect your calls or softphone - things like a flaky network or a headset that’s stopped behaving. Tap Read more on any alert and you’ll get step-by-step advice for fixing it yourself.What you might be alerted about
Your connection and computer- Network performance - your connection quality has dropped far enough to affect call audio.
- Computer performance - your CPU is under sustained heavy load, which can degrade the softphone.
- Microphone not shared - your browser doesn’t have access to your microphone.
- Not using your Jabra device - audio is running through a different device than expected.
- Talking on mute - you’re speaking while muted.
- Frequent muting - you’ve muted several times within a single call.
- Background noise - there’s excessive noise around you, including cases where you’ve turned your volume up or muted repeatedly to work around it.
- Crosstalk - you and the customer are talking over each other, sometimes caused by high network latency.
- Audio exposure - your headset volume has been high enough for long enough to be worth reducing.
- Battery level - your headset battery is low, or very low.
