Date: 14-October-2020

• Bug fixes and enhancements - numerous minor bug fixes and platform enhancements.

• Content Control - We have added the capability for Customers to filter the data elements sent to Operata from within their AWS Environment (Conductor), with a code element that is accessible only by the Customer.

• POLQA v3 - The Operate platform mow used the latest POLQA version 3 which has been developed specifically for full band audio analysis which provides improved voice quality scoring for the OPUS codec used by Amazon Connect.

• Agent Status bug fixes - fixes to ContactId and CustomerBusy reporting.

• Jabra Headset performance statistics - productionise the integration of Jabra headset performance data into the Operata platform.

• Agent events collection - extend Operata JS collector application to capture agent events and error messages from the softphone (CCP)

• Agent status dashboard - Add 'Agent Status' dashboard to the main UI and API data set

• Simulate compliance notification - AWS load test compliance notification when creating or running a campaign that exceeds defined thresholds

• API access to Operata Data - Secure (API Secret) Access to Operata statistics using API

• Conductor CloudFormation - Customer creation of Operata conductor using Cloudformation

• Time Synchronisation - Operata time synchronisation to enable accurate event measurement

• Additional call timestamp events from agent softphone - Detailed events from Agent softphone added to the call summary to improve end-to-end understanding and analysis

• Display timeline of events on a call - Graphical representation of Interaction events added to the 'GET THE DETAILS' Dashboard view of Operata for better insights

• Implement Operata collector for ServiceNow - Operata collector created to sit within a Connect softphone embedded into ServiceNow

• Implement Operata collector for Salesforce - Operata collector created to sit within a Connect softphone embedded into Salesforce

• Wizard Layout improvements - Added explainer text to the Wizard options in Simulate

Operata filters moved to local time-zone - Browser time-zone used to convert UTC to local time to simplify the use of Operata filters

Improved scalability and availability of agent CCP data collection into Operata

Conductor production release - Production release of the Operata AWS data aggregator (Conductor) to expose the performance of interactions within Connect

RollingUpdate to prevent downtime - Change to method of delivering updates to remove any customer downtime and support 24x7 operations

Ignore RTT and MOS measures for on-hold period - Connect introduces non-service impacting latency when playing music/announcements, this data is ignored to avoid false reporting

Softphone white-listing - To improve security whitelist the origin(s) for use of the Operata softphone

• Agent browser version detection - Collect and display the type and version of Agent Browser to assist with issue resolution and voice quality trending

• Support for Amazon Connect Streams 1.4.7 - Support for Amazon Connect Streams 1.4.7

-Collect client-side logs/errors - To improve the support we provide for customer issues in collection of data for Operata we now collect client side logs and errors

• Answer treatment CSV - Allow complex answer call treatment (input of many account numbers etc) through csv upload of required digits

• AWS Marketplace integration - Allow customers to subscribe to Operata from AWS Marketplace

• Support for Amazon Connect Streams 1.4.6 - Support for Amazon Connect Streams 1.4.6