Call Signalling & Handling Events

"callEvents": {
    "muted": "2021-01-25T22:49:20.626Z",
    "unmuted": "2021-01-25T22:49:20.626Z",
    "onHold": "2021-01-25T22:49:20.626Z",
    "resumed": "2021-01-25T22:49:20.626Z",
    "incoming": "2021-01-25T22:49:14.427Z",
    "connecting": "2021-01-25T22:49:14.427Z",
    "connected": "2021-01-25T22:49:20.626Z",
    "ended": {
      "party": "Agent",
      "timestamp": "2021-01-25T22:50:15.280Z"
    }

Field Name	Example Data	Description
initiated	2020-08-05T08:00:13Z	The time the contact connected to the Connect environment
incoming	2020-08-05T08:00:01.441Z	Indicates that the contact is incoming and is waiting for acceptance
connecting	2020-08-05T08:00:01.442Z	Indicates that the contact is currently connecting. For ContactType.VOICE contacts, this is when the user will accept the incoming call. For all other types, the contact will be accepted during the ContactStateType.INCOMING state.
accepted	2020-08-05T08:00:10.025Z	Indicates the contact has been accepted
connected	2020-08-05T08:00:10.578Z	Indicates the contact is connected
muted	2020-08-05T08:00:44.975Z	The agents local media has been set to mute
unmuted	2020-08-05T08:00:55.018Z	The agents local media has been taken off mute
onHold	2020-08-05T08:00:22.346Z	The connection is connected but on hold.
resumed	2020-08-05T08:00:33.951Z	The connection st taken off on hold.
disconnected	2020-08-05T08:01:49Z	The connection is no longer connected to the contact
ended	party:Agent	Indicates the contact has ended and the Party that ended the call
timestamp	2020-08-05T08:01:05.182Z	The time the call ended