Insights

"insights": {
      "count": 2,
      "tags": [
        {
          "description": "Very High Agent connection time"
        },
        {
          "description": "High RTT"
        }
      ]
    }

Field Name

Example Data

Description

count

2

Count of insights detected during the call.

tags

Very High Agent connection time

Description of the insight detected on the call