Installing Agent Experience Collector

Overview

The Operata Agent Experience Collector is a browser-based data collector and agent messaging system designed for alerting and reporting issues in real-time.

Why Use a Browser Extension?

To simplify deployment and support environments where agent software is integrated within applications such as Salesforce, ServiceNow, and Zendesk, Operata uses a browser extension approach. The Operata Collector is available for both Chrome and Microsoft Edge browsers.

Key Features

• Real-time Data Collection: Captures performance metrics, network data, and user experience indicators
• Agent Messaging: Enables agents to report issues directly through the interface
• Integration Support: Works seamlessly with popular CRM and helpdesk platforms
• Cross-Browser Compatibility: Available for Chrome and Edge browsers
• Minimal Performance Impact: Lightweight design ensures minimal impact on browser performance

Installation Options

Choose your preferred browser for installation instructions: