Contact Trace Records (CTR)

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Contact Trace Records
Full documentation for Contact Trace Records data model can be found here

Contact Operata to enable CTR data collection.

The following fields are added when CTR data is brought into Operata, all but the Mandatory fields can be redacted using Privacy Controls.

"accountProperties": {
    "service": "Amazon Connect",
    "serviceAccountNumber": "08356xxxxxx",
    "serviceInstanceId": "62e2306a-aaaa-bbbb-cccc-5a1508195aa5",
    "region": "ap-southeast-2",

"contact": {
        "type": "VOICE",
        "direction": "Inbound",
        "initiation": "INBOUND",
        "recordingUrl": "op.performance.sampling/connect/operata-prod/operata-prod/2023/08/13/b0c9d4d1-c010-49e5-8b67-ee75d4240340_20230813T04:46_UTC.wav",
            "connectedToAgent": "2023-08-13T04:46:10Z",
        "disconnectReason": "AGENT_DISCONNECT"

"serviceAgent": {
        "serviceId": "23aca65c-7bc8-4ead-b9e5-9df15f06b8af",