Agent

"serviceAgent": {
      "machine": {
        "memory": {
          "utilisedPercentage": {
            "min": 97.61,
            "avg": 97.62,
            "max": 97.63
          },
          "availableGb": 64
        },
        "cpu": {
          "modelName": "Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz",
          "idlePercentage": {
            "avg": 90.24
          },
          "utilisedPercentage": {
            "min": 5.72,
            "avg": 9.76,
            "max": 18.5
          }
        }
      },
      "browser": {
        "name": "Chrome",
        "version": "92.0.4515.107"
      },
      "interaction": {
        "onHoldDurationSec": 0,
        "totalDurationSec": 43,
        "onMuteDurationSec": 0,
        "talkingDurationSec": 43
      },
      "softphone": {
        "operataCollectorVersion": "1.0.25",
        "softphoneUrl": "https://indomitable.com/torvity/intravertebrally?a=tatusia&b=unabating#scientific",
        "operataChromeExtVersion": "1.3.18"
      },
      "username": "Albert",
    	 "usedDevices": [
            {
                "timestamp": "2022-10-11T04:11:00.733Z",
                "deviceId": "default",
                "groupId": "d12cdd42fcade718f5733e77413bc1caf77bc5a93a97eeaa1faa460027641456",
                "kind": "audioinput",
                "label": "Default - C922 Pro Stream Webcam (046d:085c)"
            },
            {
                "timestamp": "2022-10-11T04:11:00.733Z",
                "deviceId": "default",
                "groupId": "17355f45f7fcc9c026f10f2211576fbbd70b646e2137b7851e73730b381b7422",
                "kind": "audiooutput",
                "label": "Default - C49J89x (DisplayPort)"
            }
        ]
   		 },
        "network": {
        "internetGatewayIp": "33.222.36.179",
        "mediaIpAddress": "192.168.1.23",
        "availableInterfaces": [
          {
            "address": "192.168.1.23",
            "type": "lan"
          },
          {
            "address": "192.168.1.18",
            "type": "wlan"
          }
        ],
        "isp": "National ISP",
        "geolocation": {
          "country": "Australia",
          "city": "Point Cook",
          "region": "Victoria"
        },
       "serviceId": "ce1adf3c-1693-44e8-a278-e21429caf861"
      }

Field Name	Example Data	Description
memory	utilisedPercentage availableGb	Agent machine memory utilisation and availability metrics
cpu	utilisedPercentage idlePercentage	Agent machine CPU utilisation and availability metrics
browser	version: 92.0.4515.107	Browser tyep and version
interaction	onHoldDurationSec: 43	Collection of key interaction metrics after contact connection to agent
softphone	softphoneUrl: https://indomitable.com/torvity/intravertebrally	Softphone URL and version information
username	Albert	Agent username as configured in Contact Centre platform
network	InternetGatewayIp: 33.222.36.179	Collection of agent network information such as available interfaces and their types, IP addresses, and which interface handled media through the interaction.
isp	National ISP	Name of Internet Service Provider. NB: this is from the internet interface sending data to Operata.
geolocation	city: Point Cook	Geolocation of Internet Service Provider POP.
serviceId	ce1adf3c-1693-44e8-a278-e21429caf861	UUID of agent as configured on Contact Centre platform.