Agent

"serviceAgent": {
        "username": "andy",
        "friendlyName": "andy",
        "machine": {
            "cpu": {
                "modelName": "Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz",
                "idlePercentage": {
                    "avg": 77.12
                },
                "utilisedPercentage": {
                    "min": 20.25,
                    "max": 27.93,
                    "avg": 22.88
                }
            },
            "memory": {
                "availableGb": 16,
                "utilisedPercentage": {
                    "min": 97.34,
                    "max": 99.25,
                    "avg": 98.11
                }
            }
        },
        "network": {
            "internetGatewayIp": "103.120.49.101",
            "mediaIpAddress": "192.168.1.12",
            "type": "wifi",
            "availableInterfaces": [
                {
                    "address": "192.168.1.12",
                    "type": "wifi"
                },
                {
                    "address": "169.254.139.0",
                    "type": ""
                }
            ],
            "isp": "Bcd Networks Pty Ltd",
            "geolocation": {
                "city": "Whittlesea",
                "region": "Victoria",
                "country": "Australia"
            }
        },
        "browser": {
            "name": "Chrome",
            "version": "115.0.5790.170"
        },
        "softphone": {
            "softphoneUrl": "https://operata-prod.awsapps.com/connect/ccp-v2/softphone",
            "softphoneContextUrl": "https://operata-prod.awsapps.com/connect/ccp-v2/softphone",
            "operataChromeExtVersion": "1.6.13",
            "operataCollectorVersion": "diagnostics",
            "connectStreamsVersion": "1.7.4"
        },
        "interaction": {
            "totalDurationSec": 54,
            "onHoldDurationSec": 11,
            "talkingDurationSec": 43,
            "onMuteDurationSec": 10
        }
    },

Field Name	Description
memory	Agent machine memory utilisation and availability metrics
cpu	Agent machine CPU utilisation and availability metrics
browser	Browser type and version
interaction	Collection of key interaction metrics after contact connection to agent
softphone	Softphone URL and version information
username	Agent login username as configured in Contact Centre platform
friendlyName	The First name as configured in Contact Centre platform
network	Collection of agent network information such as available interfaces and their types, IP addresses, and which interface handled media through the interaction.
isp	Name of Internet Service Provider. NB: this is from the internet interface sending data to Operata.
geolocation	Geolocation of Internet Service Provider POP.
serviceId	UUID of agent as configured on Contact Centre platform.