Examples

Pre-Contact

The following data summary (JSON) is a complete extract of data collected by Operata at the initialization of a contact.

{
  "operataClientId": "78c93dee-a955-46c2-ab10-696d417031ec",
  "agent": "Kelly",
  "browser": {
    "name": "Chrome",
    "version": "88.0.4324.96"
  },
  "system": {
    "cpu": {
      "modelName": "Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz",
      "idlePercentage": 94.58,
      "usedPercentage": 5.420000000000002
    },
    "memory": {
      "available": 38.17,
      "total": 64
    }
  },
  "state": "Busy",
  "timestamp": "2021-01-25T22:49:20.626Z",
  "context": {
    "callContactId": "b9376095-4bb9-4b59-be5a-1c20b437d562"
  }
}

During Contact

The following data summary (JSON) is a complete extract of data collected by Operata during the course of a contact.

{
    "timestamp": "2021-01-25T22:49:29.909Z",
    "contactId": "e7388f85-068d-4bfb-99a8-762547bfff2b",
    "agent": "Alexa",
    "packetsSent": 50,
    "packetsReceived": 49,
    "packetsLost": 0,
    "packetsLostFraction": 0,
    "jitter": 5,
    "rtt": 67,
    "mos": 4.428995599562176,
    "clientInfo": {
      "operataClientId": "58e79ec6-b376-4b90-8bb1-d4c7edb07abf",
      "operataClientSecret": "EpNsbIJalARhaSQxALe",
      "ccpUrl": "https://danzig.com/unnameableness/parrotize",
      "group": "",
      "operataAPI": "https://api.operata.io"
    },
    "agentStatus": "Talk",
    "cpuAvailable": 95.3,
    "memoryAvailable": 59.8,
    "inbound": {
      "packetsLost": 0,
      "packetsCount": 49,
      "audioLevel": 689,
      "jitterBufferMillis": 0,
      "roundTripTimeMillis": null
    },
    "outbound": {
      "packetsLost": 0,
      "packetsCount": 50,
      "audioLevel": 4,
      "jitterBufferMillis": 5,
      "roundTripTimeMillis": 43
    }
  }

After Contact

The following data summary (JSON) is a complete extract of data collected by Operata at the completion of a contact.

{
  "timestamp": "2021-01-25T22:50:18.094Z",
  "operataClientId": "58e79ec6-b376-4b90-8bb1-d4c7edb07abf",
  "operataClientSecret": "EpNsbIJalARhaSQxALe",
  "group": "",
  "callContactId": "e7388f85-068d-4bfb-99a8-762547bfff2b",
  "agent": "Alexa",
  "agentAutoAnswer": false,
  "agentIPAddress": "192.168.1.1",
  "duration": 1,
  "durationSeconds": 55,
  "callStartTime": "2021-01-25T22:49:20.626Z",
  "callEndTime": "2021-01-25T22:50:15.280Z",
  "jitter": {
    "min": 0,
    "max": 7,
    "avg": 2
  },
  "rtt": {
    "min": 44,
    "max": 119,
    "avg": 57
  },
  "mos": {
    "min": 4.400265513005151,
    "max": 4.431607946461576,
    "avg": 4.413012176931047
  },
  "packetLoss": {
    "min": 0,
    "max": 0,
    "avg": 0
  },
  "totals": {
    "packetsLostFraction": 0,
    "packetsReceived": 2950,
    "bytesReceived": 392828,
    "bytesSent": 201819
  },
  "ipAddress": "10.4.2.11",
  "port": 57574,
  "protocol": "udp",
  "networkType": "lan",
  "attributes": {
    "Location": "Default"
  },
  "iceServer1": {
    "ipAddress": "turnnlb-xFUcx6Bbf.elb.ap-southeast-2.amazonaws.com.",
    "port": "3478",
    "protocol": "udp"
  },
  "iceServer2": null,
  "clientInfo": {
      "operataClientId": "58e79ec6-b376-4b90-8bb1-d4c7edb07abf",
      "operataClientSecret": "EpNsbIJalARhaSQxALe",
      "ccpUrl": "https://danzig.com/unnameableness/parrotize",
      "group": "",
      "operataAPI": "https://api.operata.io"
  },
  "browser": {
    "name": "Chrome",
    "version": "88.0.4324.96"
  },
  "callEvents": {
    "muted": "2021-01-25T22:49:20.626Z",
    "unmuted": "2021-01-25T22:49:20.626Z",
    "onHold": "2021-01-25T22:49:20.626Z",
    "resumed": "2021-01-25T22:49:20.626Z",
    "incoming": "2021-01-25T22:49:14.427Z",
    "connecting": "2021-01-25T22:49:14.427Z",
    "connected": "2021-01-25T22:49:20.626Z",
    "ended": {
      "party": "Agent",
      "timestamp": "2021-01-25T22:50:15.280Z"
    }
  },
  "report": null,
  "cpu": {
    "min": 89.95,
    "max": 96.5,
    "avg": 94.68,
    "model": "Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz"
  },
  "memory": {
    "min": 38.17,
    "max": 38.36,
    "avg": 38.26,
    "total": 64
  }
}