Amazon Connect

Supported Amazon Connect Streams & RTC versions

CCP, Streams & RTC Supportability Matrix

The following versions of Amazon Connect Streams & RTC have been certified for use with Operata Collector and are fully supported.

CCP

Streams

RTC

v2

1.6.3

1.1.8

v2

1.6.0

1.1.6

v2

1.5.x

1.1.6

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Support for older versions

Older versions of CCP, Streams and RTC have been tested by Operata and may be supported with prior agreement. Please contact us to discuss your use case and version requirements.

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Amazon Connect GitHub Repo

Further information on the Amazon Connect integration can be found on the Amazon Connect GitHub Repo