Interaction

"contact": {
      "endedBy": "Customer",
      "id": {
        "next": "",
        "previous": "",
        "current": "b5914891-7fdc-40af-9631-b54ead242626"
      },
      "events": {
        "connectingToAgent": "2021-07-20T04:08:18.65Z",
        "incomingToPlatform": "2021-07-20T04:08:25Z",
        "connectedToAgent": "2021-07-20T04:08:25Z",
        "disconnected": "2021-07-20T04:08:35Z"
      },
      "direction": "Outbound",
      "durationSec": 10,
      "type": "VOICE",
      "initiation": "OUTBOUND",
      "recordingUrl": null,
      "disconnectReason": "CUSTOMER_DISCONNECT"
    },

Field Name	Example Data	Description
endedBy	Customer	Which party disconnected the call
id	b5914891-7fdc-40af-9631-b54ead242626	All Contact ID's pertaining to the contact
events	connectingToAgent: 2021-07-20T04:08:18.65Z	Timestamps of key events in the interaction
direction	Outbound	Contact direction from agent's perspective
durationSec	10	Contact Duration
type	VOICE	Contact Type
initiation	OUTBOUND	Original contact direction
recordingUrl	http://s3.unbeaconed.com/venerational/outsweeping	URL of contact recording (if available)
disconnectReason	CUSTOMER_DISCONNECT	System generated reason for call disconnection